Management is about handling complexity. Its practices and procedures are largely a response to one of the most significant developments of the twentieth century: the emergence of large organizations.
Leadership is about coping with change. Part of the reason leadership has become so important in recent years is that the business world has become more competitive and more volatile. Quality leadership is about creating a culture where everyone is involved in continuous improvement.
“To lead is to serve, and to serve is to lead with a heart full of purpose and a mind clear of distractions.”